Returns & Exchanges
At E-Cigz Vape Shop, we strive for total customer satisfaction. If you are not completely happy with your purchase, we offer a 30-day return policy for unopened products and a 90-day warranty against manufacturer defects on hardware.
Initiate Your Request
Contact our support team via email or our online portal with your order number and the reason for the return to receive an RMA authorization.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring all coils, cables, and manuals are included to avoid restocking fees.
Ship the Items
Affix the provided shipping label or use a tracked courier service to send the package back to our central distribution warehouse for inspection.
Receive Refund or Credit
Once our technicians verify the condition of the goods, we will process your refund to the original payment method or issue store credit within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing